FAQs
If you're still struggling after, just ping us as service@seapoom.com. We'll respond to your inquiry within 24 hours of receiving it.
What does Seapoom sell?
Seapoom offers clothing and accessories designed for everyday comfort, simple style, and practical daily use. Our collection includes apparel pieces, wearable accessories, and selected lifestyle items that fit naturally into modern routines.
How do I choose the right size?
Each clothing product page includes a size guide to help you compare measurements before placing an order. We recommend checking the product’s specific size chart and comparing it with a similar item you already own for the best fit.
Are the product colors exactly the same as shown in the photos?
We do our best to present each product as accurately as possible. However, colors may appear slightly different due to lighting, photography, screen settings, or fabric texture. Please refer to the product photos and descriptions together before ordering.
What materials are used in Seapoom products?
Materials may vary by product. You can find the fabric composition or material details on each product page. We focus on pieces that are comfortable, wearable, and suitable for everyday styling.
How to wear the smart ring correctly?
1.Choose the finger you wear the most. The sensor inside the ring should be in close contact with the pad of your finger. When testing, try rotating the ring — your skin should move slightly along with the ring.
2.Avoid wearing the ring too loosely. During measurements, the sensor should remain snug against the back of your finger.
Does wearing the ring on different fingers result in data deviation in detection?
Irrespective of whether the ring is positioned on the index, middle, or ring finger, the collected data remains remarkably consistent. The precision of this data is typically influenced by variables including the ring’s fit, the density of finger hair, vascular division, skin thickness, motion artifacts and muscle noise/sound.
Can I wear your Seapoom smart ring while working out?
Yes, you can wear your Seapoom smart ring throughout all your workouts and movement routines. Seapoom can automatically detect and track your daily steps, calories burned, standing hours, and overall activity intensity throughout the day.
What factors affect the accuracy of step counting?
You need to enter accurate personal information in the settings, including gender, height, weight, age, and stride length (the system will recommend a stride value based on your height). These data influence the ring's sensor readings and calculations. In addition, your arm swing posture and stride can also impact step count accuracy.
Is the ring waterproof?
Yes, the ring is rated IP68. It is resistant to splashes and water exposure during daily activities and can be worn while bathing or swimming. However, it's recommended to dry the ring promptly after water exposure to maintain its condition.
Do you offer returns? How does the trial work?
We have a 30-day satisfaction guarantee. We pride ourselves in the quality of our smart ring, so we want all our customers to be happy. If you have an issue, please contact our customer support team at service@seapoom.com.
Contact Information
Email: service@seapoom.com
Tel: +1 585-297-9529
Address: 4756 Lake Rd S, Brockport, NY 14420, United States
Business Hours:
Mon - Fri | 9am - 10pm (EST)
Sat - Sun | 10am - 5pm (EST)
