Refund policy

At Seapoom, we are committed to providing innovative and highly reliable smart rings that enhance the way you live, track, and connect. We understand that wearable technology is personal, and sometimes a product may not meet your expectations or fit your needs. Should you require a return or refund, please take a moment to review our policy and the steps for submitting a request. We encourage you to familiarize yourself with the eligibility requirements to ensure a smooth and efficient exchange or refund process.

Conditions for Accepting Returns

  • Timeframe: Items may be returned within 30 days of delivery.
  • Condition of Items: Items must be in good condition and include their original packaging (Opened packaging is also acceptable).
  • Proof of Purchase: Order number and proof of purchase required.

Return Process

To initiate a return, contact us at service@seapoom.com. Once the return is approved, we will provide shipping labels and instructions for returning the package.

When you receive your Seapoom smart ring, you may open the packaging to inspect the materials and craftsmanship, and to check for any potential shipping damage (Opening the packaging will not affect eligibility for a return). 

Refunds

Once we receive your returned product, you'll promptly receive an update on its status. Our team will assess its eligibility for a refund based on the criteria mentioned earlier (Time Frame, Condition of Items, and Proof of Purchase).

  • If the product meets the requirements, the refund will be promptly credited to your account using the original payment method (e.g., UPI, credit/debit cards, net banking). The timing of the refund appearing in your financial account depends on your banking source's terms.
  • If the product doesn't qualify for a refund, no amount will be issued. 

Refunds typically process within 1-2 business days.

Late or Missing Refunds

If you haven't received a refund, please follow these steps:

  1. Check your bank account to confirm if the refund has been processed.
  2. Contact your credit card company, as there may be a delay in the refund posting.
  3. Contact your bank to inquire about any processing time delays.
  4. If you returned a product that was not approved for a return, it won't be refunded.

If you have completed all the steps and still haven't received your refund, reach out to us at service@seapoom.com. We'll be happy to assist you further.

Exchanges

We accept exchanges for issues such as receiving the wrong item, incorrect size, or defective products. If you need to make an exchange, please contact us at: service@seapoom.com.

Damaged and Wrong Product

If you receive a damaged or defective item, please contact us immediately for a replacement or full refund.

Never Arrived

If your product hasn't been received for more than 30 days, contact our support team at service@seapoom.com. We will offer a full refund or compensate you with 10% of the order amount if there are any delays in delivery.

Customer Support

Email: service@seapoom.com
Tel: +1 585-297-9529
Address: 4756 Lake Rd S, Brockport, NY 14420, United States

Policy Details and Exclusions

  • All products must be returned in their original packaging to maintain their resale value. This includes all original manuals, registration cards, accessories and boxes.
  • If the item is not returned in its original condition, a partial fee may be charged depending on the extent of the damage or the number of missing components.
  • Once a return has been authorized and instructions provided, the items must be sent back within 2 weeks.
  • The 30-day return period begins on the day the customer receives the item(s).

For any questions about our return and exchange policies, please contact us. We are more than happy to assist you.